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Americans With Disabilities Act ParaTransit

RTP  is committed to providing exceptional transportation services that meet or exceed the requirements of thAmericans with Disabilities Act (ADA) of 1990. RTP provides para transit transportation to eligible people living in, or visiting, the Greater Portland area who are prevented by a disability from utilizing fixed-route bus service.

Through our Para Transit services, RTP provides an equivalent accessible option to people who are unable to use the fixed-route bus services of METRO or South Portland Bus Service because of disability.  ADA Paratransit service will allow you to travel anywhere within ¾ mile of fixed route bus services (METRO and South Portland Bus Service). Both origin and destination must be within this ¾ mile corridor. Your trip may be for any purpose-medical and other appointments, shopping, social activities, higher education, or to visit a friend, etc. The paratransit service runs on all days and hours that the fixed-route bus service operates. It is important to keep in mind that RTP’s ADA Paratransit service complements the fixed route system.  That is to say that the ADA service mirrors the METRO and South Portland Bus Service’s fixed route service availability. The ADA service is available only within 3/4 mile of the fixed route and only during hours and days that the fixed route operate.

Hours of Service for Transportation

RTP’s paratransit service matches exactly the days of the week and hours of service for the METRO and the South Portland Bus Service.

Transportation services are accessed by completing an ADA Application and being certified through RTP, or if you are visiting from another  area,  by providing RTP with documentation of ADA certification from a transportation service in another area of the country.  Eligibility for ADA Paratransit service is based on the rider’s functional ability to ride a bus independently.  It is not based on other factors, such as the ability to drive a car, financial circumstances, inconvenience of the bus schedule, or eligibility for any other state or federal program.

Who should apply for ADA services?

  • People who are unable to use the fixed-route public bus services because of barrier like steep stairs, busy intersections, hills, lack of curb cuts, lack of sidewalks, unavailability of a lift on a public bus, weather-related heat or cold, difficulty traveling alone and/or recognizing new destinations.
  • People with mobility impairments due to visual limitations, arthritis, spinal cord injury, or other physical  limitations that are a barrier to using fixed route services.
  • In addition to individuals with physical disabilities that prevent them from using the fixed route, this right is also granted to people with mental, cognitive, and visual impairments who cannot recognize destinations, understand bus transfers, or distinguish between buses on different routes at terminals and/or while en route.
  • Individuals who feel that they are eligible for ADA service must complete an application. You can download the ADA Application and guidelines provided below:

ADA Application

CALL RTP FOR MORE INFO: 207-774-2666 or 1-800-244-0704


$2.50 each way at the time you board a vehicle for an ADA ride

To schedule a Trip
Please call  207-774-2666 or 1-800-244-0704

To schedule a ride during normal dispatch hours (Monday – Friday 5:30am to 5:00pm)

  • Trips can be scheduled up to 14 days in advance and no less than 5:00 P.M. the day before a trip. Eg. Trip request for January 23rd can be called in to the office during regular dispatch office hours on January 10th at the earliest, and January 22nd by 5pm at the latest).
  • When scheduling a ride, tell the call taker:
  • You would like to schedule and ADA trip,
  • Your name,
  • The exact address (number and street name) where you want to be picked up,
  • What time you would like to be at your destination (be specific if you are going to an appointment),
  • The exact address (number and street name) of where you want to go, and
  • If you will be traveling with a Personal Care Assistant (PCA) or companion(s).
  • You must also schedule your return trip.

    To Schedule a Ride on a Weekend or Holiday
    If you need to schedule an ADA approved ride for the next day, and it is on a weekend or holiday when you are trying to call, please call 207-774-2666 or 1-800-244-0704 and follow the prompts to schedule an ADA ride. The after hours system is set up so you can call and leave all the information (same as above), up to 5pm, on the Weekend or Holiday to schedule a ride for the following day. Once the system gets your information, our on-call dispatcher is notified there is an upcoming trip, and they will enter it into the system and schedule your ride for the following business day.

  • ADA regulations permit the scheduling of your ride up to one hour before or one hour after the trip time you request, without making you late for an appointment.
  • When boarding the vehicle, please pay the driver the exact fare – drivers do not make change.
  • If you require a Personal Care Attendant (PCA) to travel with you, that person is considered a mobility aid and rides for free. You must be registered as requiring a PCA.

  • You may always take one traveling companion. Additional companions are permitted on a space available basis. Companions pay the same fare as the person they are accompanying. PCAs and companions must have the same pick-up address and drop-off address as the ADA rider.Service animals are welcome on all RTP vehicles.
  • Service is provided in lift-equipped vehicles as well as sedan-type vehicles.  RTP will determine which vehicle will be sent to pick up a rider.
  • Late Trips
    At times, riders may experience a late pick-up or drop-off due to inclement weather, traffic, construction, or other unforeseen circumstances. If this occurs, please contact RTP at 207-774-2666 or 1-800-244-0704 to report it as soon as you are able. This will provide RTP the opportunity to be sure that riders are receiving a quality, reliable service. If we don’t know about it, we can’t fix it.

    ADA Visitor Policy
    Paratransit service may be provided to ADA eligible persons who are not currently certified within the Greater Portland area. All visitors are required to provide a minimum amount of information to RTP to determine eligibility to utilize paratransit service. Visitors must provide the following:

    • Proof of address and documentation of a transportation disability (if not readily apparent).
    • The complete address of where residing while visiting in the Greater Portland area.

    Visitors are eligible for service for any combination of 21 days during any 365-day period beginning with the visitor’s first use of the service. A letter will be issued to the visitor containing a visitor ID number and information regarding the limitations of their eligibility and service provision.

    Information on how to become eligible for paratransit service in the Greater Portland area is also included in the letter.

    Visitors returning to the region whose visitor eligibility has expired must reapply for visitor eligibility. Those planning to return to the region within the year, frequently visit the region, or stay in the region over 21 days are encouraged to submit an application for RTP paratransit services.

    Reasonable Modification Requests
    RTP will provide reasonable accommodations to policies, practices, or procedures when the accommodations are necessary to avoid discrimination on the basis of disability unless making the modifications (1) would fundamentally alter the nature of the service, program, or activity, or (2) would result in undue financial and administrative burdens, or (3) without the requested modification, the individual with a disability is able to fully use the entity’s services, programs, or activities for their intended purpose.

    Persons with disabilities who would like to make a reasonable accommodation request are asked to submit to RTP’s Executive Director, in writing, the following:
    Should you need to make the request in another format, please call 207-774-2666 x 7601 for assistance.

    a. Please label the written statement as “Reasonable Accommodation Request”
    b. Please provide your contact information, specifically a telephone number where we can contact you;
    c. Make the reasonable accommodation request in advance of desired change in policy or practice;
    d. Please be as specific as possible about how a current policy or practice creates a barrier to your use of RTP’s ADA service;
    e. Please recommend the change that you would like RTP to consider.

    Please submit the requests to: RTP Executive Director, 127 St John Street, Portland, Maine 04102

    RTP will make every effort to accommodate IMMEDIATE reasonable accommodation requests for situations in which a potential immediate and present barrier to using RTP’s ADA service. In these situations, passengers are asked to contact RTP’s Transportation Supervisor at 207-774-2666 x 7601.

    Civil Rights Notice
    RTP is committed to ensuring that no person is excluded from participation, denied benefits, or otherwise subjected to discrimination under any program or activity on the basis of race, color, national origin, sex, age or disability.

    Any person who believes that he or she has been subjected to discrimination or retaliation based on their race, color, national origin, sex, age or disability may file a Title VI complaint.  Complaints may be filed directly to RTP or to the MeDOT.  Complaints must be filed in writing and signed by the complainant or a representative and should include the complainant’s name, address, and telephone number or other means by which the complainant can be contacted.  Complaints must be filed within 180 days of the date of the alleged discrimination.

    Complaints should be filed to:  Regional Transportation Program, Attn:  Executive Director, 127 Saint John Street, Portland, ME  04102.  RTP will respond to any written Title VI complaint within 10 business days.

    or       Civil Rights Office, MDOT, 16 State House Station, Augusta, ME  04333-0016

    Appeals Process
    For persons who’s Application for ADA Paratransit Service is denied, RTP has developed an appeals process as required by the ADA. Applicants have up to 60 days from the date of the written denial to appeal.

    Appeal Procedures
    • The applicant will be provided reasons in writing (or in a format accessible to the applicant) for denial of eligibility.
    • The applicant has 60 days from the date of the denial to request an appeal hearing.
    • The applicant has the right to have their case heard in person and bring an advocate or personal representative to the hearing scheduled by RTP, Inc.
    • RTP, Inc. will make a decision on the appeal as soon as possible. The decision cannot exceed 30 calendar days or the applicant may receive service beginning the next calendar day until a decision is made.
    • RTP, Inc. is responsible for establishing local appeals procedures. RTP. Inc. will:
    1. Establish an appeals panel.
    2. The panel will be structured to ensure an impartial review.
    3. The panel will consist of :
    A. Three persons:
    1. One “peer”.
    2. One person with applicable professional experience working with persons with disabilities and,
    3. One member of the RTP Board of Directors.
    4. The decision of the appeal panel will be provided in writing, and will be final.
    5. Applicants may reinitiate the service eligibility process any time there is a change in their functional ability which prevents them from using the fixed route systems.
    6. RTP will provide auxiliary assistance (e.g. interpreter services, transportation, material in an accessible format, and so forth) to ensure the applicant may fully participate in the hearing.

    ADA Complimentary Paratransit Policy and Procedures 10-2019

    Upon request, RTP will provide information in alternative formats. Please call 774-2666 x 7601 for more info or to request.